How do I manage my customer service with plentymarkets?

Mark photo
Mark Stolzenberg
How do I manage my customer service with plentymarkets?

We all know that good customer service is the heart of any business. In the digital world we live in, the right customer service software can make all the difference. That's why today we're going to take a closer look at the plentymarkets ticket system and plentymarkets Messenger. But don't worry, we'll also look at a couple of alternatives, namely Freshdesk and Zendesk.

The plentymarkets ticket system

The plentymarkets ticket system is a central point of contact for customer inquiries. Whether inquiries come in by email, phone, or from your online store - they all end up in your ticket system. This is a really useful feature because it allows us to organize all customer inquiries and bundle them in one place.

But no system is perfect, and there are some points I miss with plentymarkets. One major shortcoming is that there is no way to send attachments via email. This can be frustrating, especially if you need to send customers a file or document quickly.

plentymarkets ticket system screenshot

The plentymarkets Messenger

The plentymarkets Messenger is another useful feature that allows you to communicate directly with your customers. It's like a live chat function integrated into your system.

However, I have to say that the usability and user-friendliness still leave something to be desired. It is not always intuitive and requires a bit of training time.

plentymarkets Messenger Screenshot

Alternative ticketing systems: Freshdesk and Zendesk

Now let's take a look at two alternatives to plentymarkets: Freshdesk and Zendesk.

Freshdesk

Freshdesk is a fairly well-known player on the market. It offers an intuitive and user-friendly interface that makes it easy to communicate with your clients and manage tickets.

A big plus is that Freshdesk lets you easily send file attachments via email. But as with most good things in life, Freshdesk comes at a price. The pricing structure is based on monthly fees per user, which can get pretty expensive depending on the size of your team.

Freshdesk screenshot

Freshdesk prices

Freshdesk price list

Here you can find the current price overview of Freshdesk.

Zendesk

Let's move on to Zendesk. Zendesk also offers a comprehensive ticket system and a lot of useful features. What sets Zendesk apart from the rest is its incredible customizability. You can customize virtually anything to your specific needs.

But just like Freshdesk, Zendesk comes at a price. It's even a bit more expensive than Freshdesk, especially if you want to use the premium features.

Zendesk screenshot

Zendesk Prices

Zendesk Prices

Here you can find the current price overview of Zendesk.

Conclusion

Customer service is an indispensable aspect of any successful e-commerce business. Choosing the right system depends on many factors, including your budget, your technical skills, and the specific needs of your business.

Although the plentymarkets ticket system and messenger have their pros and cons, they can be a good solution, especially if you already use plentymarkets. But if you are willing to spend a bit more to have a more intuitive interface, Freshdesk or Zendesk might be the better choice.

Remember, it's not about having the most expensive system, it's about having the right one for you and your customers. And if you need help deciding or setting up, we at apoio are always here for you.