Customer relationships should always be based on trust and good communication. Our PlentyONE Connector saves you and your customers time and nerves and strengthens your bond in the long term.
In another blog post, we have already discussed the customer service options within a PlentyONE system. The PlentyONE ticket system and the PlentyONE Messenger are currently available here.
As PlentyONE is committed to being one of the strongest multichannel ERP systems for e-commerce, the functional scope of the support / CRM solution is not necessarily sufficient for many use cases. This is exactly where dedicated support tools such as Zendesk come into play.
Zendesk is fully focused on customer support. An intuitive dashboard, super many features for handling support requests and much more await you.
Zendesk & PlentyONE
We have developed a connector between Zendesk and PlentyONE so that you can benefit from the best of both worlds. The connector is simply installed in your Zendesk account and connected to your PlentyONE system. You have immediate access to these functions, among others:
- Display order details from PlentyONE directly in Zendesk
- Linking Zendesk tickets with PlentyONE orders
- Executing PlentyONE actions in Zendesk
The PlentyONE Connector offers all the functions you need for the daily processing of your support requests. See for yourself and start with a 21-day free trial. You can easily install the app in your system via the Zendesk Marketplace.
