Customer relationships should always be based on trust and good communication. With our plentymarkets Connector, you save yourself and your customers time and nerves and thus strengthen your bond in the long term.
In another blog post, we already discussed the customer service options within a plentymarkets system. Here we currently have the plentymarkets ticket system and the plentymarkets messenger.
Since plentymarkets is committed to being one of the strongest multichannel ERP systems for e-commerce, the functional scope of the support / CRM solution is not necessarily sufficient for many use cases. This is where dedicated support tools like Freshdesk come into play.
Freshdesk is fully focused on customer support. An intuitive dashboard, super many features for handling support requests and much more await you.
Freshdesk with plentymarkets
To give you the best of both worlds, we have developed a connector between Freshdesk and plentymarkets. The connector is simply installed in your Freshdesk account and connected to your plentymarkets system. You have immediate access to these features, among others:
- Show order details from plentymarkets directly in Freshdesk
- Search for orders and customers in Freshdesk
- Linking Freshdesk tickets with plentymarkets orders
- Change order status
- Write notes that are automatically created in plentymarkets as well
- many more functions
The app in action
The plentymarkets Connector offers all the functions you need for the daily processing of your support requests. See for yourself and start with a 21-day free trial. You can easily install the app in your system via the Freshdesk Marketplace.